An intelligent AI assistant trained on your council's official documents — answering resident questions about rates, permits, bins, and services instantly, around the clock. No staff required.
Every day, hundreds of residents ask the same questions about bins, rates, permits, and events. Your team deserves to focus on work that actually matters.
Staff spend hours each day answering the same 20 questions — bin day schedules, rate payments, DA lodgements. It never ends.
Your website has hundreds of pages. Residents search for 10 minutes and still call in. Frustration builds on both sides.
Residents from non-English speaking backgrounds struggle to navigate council services — and miss out on what they're entitled to.
Residents have questions at 8pm on a Sunday. They wait until Monday to call. Then the phone lines jam. A never-ending cycle.
No technical knowledge required. Three steps and your residents have instant answers around the clock.
Share your policy PDFs, service guides, FAQs, and bylaws. The system reads and indexes everything automatically.
→Your AI is trained exclusively on your council's official documents — it only answers from what you've provided. Safe and accurate.
→Copy-paste a tiny snippet into your existing website — or let our team handle the entire setup end-to-end.
No existing website? We build one for you →
Ask anything a resident might ask their council. This is the exact technology your council would use.
Enterprise chatbot vendors charge $500–$2,000/month for features we include on every plan — at a fraction of the price.
| Feature | Intercom AI | Zendesk AI | IBM Watson | DocType ✦ BEST VALUE |
|---|---|---|---|---|
| Monthly Cost | $500–$1,200 | $400–$900 | $800–$2,000 | From $49 / mo |
| Setup Time | 2–4 weeks | 1–3 weeks | 4–8 weeks | ⚡ Under 10 mins |
| Plug & Play (2 lines of code) | ✗ No | ✗ No | ✗ No | ✓ Yes |
| Custom Document Training | Limited | Limited | Paid add-on | ✓ Unlimited |
| 50+ Languages Included | Paid add-on | Paid add-on | ✓ Yes | ✓ Included |
| Source Citations in Answers | ✗ No | ✗ No | ✗ No | ✓ Yes |
| Council / Government Focus | ✗ No | ✗ No | Partial | ✓ Purpose-built |
| Dedicated Support (All Plans) | Enterprise only | Enterprise only | Enterprise only | ✓ All plans |
| Full Website Build Option | ✗ No | ✗ No | ✗ No | ✓ Optional |
From a simple WordPress council site to a fully custom resident services portal — DocType handles your complete digital presence, AI chatbot included from day one.
Our flagship product. Plug into any existing council website in minutes, or let our team handle full setup and document training.
Custom WordPress sites built for local councils. Secure, fast, multilingual, and easy for your communications team to manage.
Need something quick and polished? We design beautiful Wix sites tailored to your council's brand, with the AI chatbot embedded.
Custom-built portals for permit applications, rate payments, DA lodgements, and service requests — all in one place.
Outdated council website? We migrate, redesign, and modernise without losing any content, search rankings, or accessibility compliance.
Ongoing technical support, security patches, content updates, and AI knowledge base updates as your council policies change.
"We went from 300+ calls per day down to under 60. The AI handles bin schedules, permit queries, and rates questions. Our staff now actually have time to focus on complex cases."
"Setup took 9 minutes. We uploaded our PDFs, added two lines of code to our WordPress site, and it was live. I've never had a tech integration this smooth in 12 years of local government."
"Our residents speak 18 different languages. The fact that the AI responds to all of them automatically — and cites the exact council policy — has been transformational for our community."
Join councils across Australia who have already cut call volumes by 80% — and give their residents instant, accurate answers around the clock.
✓ No credit card required ✓ Live in under 10 minutes ✓ Cancel anytime